Terms of Use / User Agreement

Last updated on July 8, 2025

These Terms of Use, together with the privacy policy available at https://aelastyxe.com/privacy (“Privacy Policy”) and the rules, policies, terms and conditions set forth in, referred to and/or linked herein, all of which are incorporated herein by reference, are, collectively, the “Agreement”.IMPORTANT: PLEASE REVIEW THIS AGREEMENT CAREFULLY. IN PARTICULAR, PLEASE REVIEW THE MUTUAL ARBITRATION PROVISION IN SECTION 19 AND THE AUTOMATIC RENEWAL AND CANCELLATION PROVISIONS IN SECTIONS 3(c) AND 4(d)-(g).

This Agreement constitutes a legal agreement between you (“you” or “User”) and Aelastyxe LLC d/b/a Aelastyxe and its affiliates, parents, and subsidiaries (collectively, “Aelastyxe” or “us”). This Agreement governs your use of our services and platform that facilitates communications between Users offered through our website located at https://aelastyxe.com, as it may be modified, relocated and/or redirected from time to time (the “Site”), and the mobile applications offered by us (the “Apps”). Our services, platform, Site and Apps are collectively referred to as the “Aelastyxe Platform”.

By accessing, using or registering with the Aelastyxe Platform or any portions thereof, you hereby expressly acknowledge and agree to be bound by the terms and conditions of this Agreement, and any future amendments and additions to this Agreement as we may publish from time to time. Please read this Agreement carefully. If you do not agree to accept and be bound by this Agreement, you must immediately stop using the Aelastyxe Platform. Aelastyxe’s acceptance is expressly conditioned upon your assent to this Agreement in its entirety. If this Agreement is considered to be an offer by us, acceptance is expressly limited to this Agreement.

By using the Aelastyxe Platform, you represent and warrant that: (i) you are at least 18 years old, are at least of the legally required age in the jurisdiction in which you reside, and are otherwise capable of entering into binding contracts; and (ii) you have the right, authority and capacity to enter into this Agreement and to abide by the terms and conditions of this Agreement, and that you will so abide. Where you enter into this Agreement on behalf of a company or other organization, you represent and warrant that you have authority to act on behalf of that entity and to bind that entity to this Agreement.

To the extent permitted and except where prohibited by applicable law, these Terms of Use include:

Your agreement that either party may compel binding arbitration for most types of disputes, and your agreement to submit to an informal dispute resolution process for at least 30 days prior to the initiation of any claim (Section 19).
Your agreement that no claims can be adjudicated on a class basis (Section 19).
Your acknowledgment of and agreement to pay Aelastyxe’s Trust and Support Fee that will be applied to each appointment of a Professional Service paid through the Aelastyxe Platform (Section 3(f)).
Your acknowledgment of and agreement to Aelastyxe’s dormant account service fees (Section 3(i)).
Your acknowledgment of and agreement to Aelastyxe’s cancellation policies and cancellation fees (Section 4(e)).
If you enroll in a Recurrent Service, a Minimum Commitment Plan, and/or Aelastyxe Select membership under these Terms, your agreement that your plan and/or membership will automatically renew after an initial term if you do not cancel in accordance with these Terms (Section 3(c), Sections 4(d)-(f)).
Your agreement to release Aelastyxe from liability based on claims relating to Services and otherwise (Section 17) and your agreement to the limitation of time within which a claim can be brought (Section 22).
Aelastyxe’s sole liability with respect to disputes is set forth in the Aelastyxe Happiness Guarantee (Section 3(d)). Home Improvement Referrals (as described in Section 3(g)) are NOT covered by the Aelastyxe Happiness Guarantee.
Your agreement that Aelastyxe’s Happiness Guarantee is limited to only Payments paid by Requesters through the Aelastyxe Platform for Professional Services that are booked and paid through the Aelastyxe Platform, and does NOT apply to Home Improvement Referrals or any Professional Services obtained from such Home Improvement Referrals.
Your agreement to indemnify Aelastyxe from claims due to your use, misuse or inability to use the Aelastyxe Platform, the Merchandise and/or Professional Services, your violation of this Agreement, applicable laws or third party rights, and/or content or information submitted from your account to the Aelastyxe Platform (Section 18).
Your consent to any modifications or amendments to this Agreement (Section 23). Your consent to the collection, use, sharing and transfer of your data as outlined in the Privacy Policy as updated from time to time.

1. Aelastyxe Platform; Screening.

a. The Aelastyxe Platform. The Aelastyxe Platform is a technology platform that makes available certain home services to individuals seeking to obtain home services (“Requesters”) that Aelastyxe fulfills using independently-established home service providers customarily engaged in a trade, occupation and/or business of providing the services requested (“Professionals”). Those certain services requested by the Requesters, which are to be completed by the Professionals, are hereinafter referred to as “Professional Services” or “Jobs”: Requestors understand and agree that Professionals’ agreement to provide requested Professional Services creates a contractual relationship between the Requestor and Professional, and Requestor and Professional may negotiate the terms of their contract. As described further in Section 4(e) below, no contractual relationship is created during a negotiation period associated with each Professional Service before a Professional is committed to the Professional Service. Professional Services also include Professional Services that are requested through Home Improvement Referrals, which are described further in Section 3(g) below. The Professional Services may include the delivery, installation and/or assembly of furniture and/or other items obtained through the Aelastyxe Platform or from a third party (“Merchandise”), but shall not be deemed to include the Merchandise itself. Aelastyxe does not itself provide Merchandise. AELASTYXE, THROUGH THE AELASTYXE PLATFORM, OFFERS INFORMATION AND A METHOD TO OBTAIN SUCH PROFESSIONAL SERVICES AND/OR MERCHANDISE, BUT DOES NOT AND DOES NOT INTEND TO PROVIDE SUCH PROFESSIONAL SERVICES OR MERCHANDISE ITSELF OR ACT IN ANY WAY AS A RETAILER OR MANUFACTURER, OR AS A CLEANING, HANDYMAN, OR OTHER HOME-RELATED OR MOVING-RELATED SERVICE PROVIDER, AND EXCEPT AS EXPRESSLY SET FORTH HEREIN DISCLAIMS ANY RESPONSIBILITY OR LIABILITY FOR ANY PROFESSIONAL SERVICES AND/OR MERCHANDISE PROVIDED TO THE REQUESTER, INCLUDING, BUT NOT LIMITED TO, A WARRANTY OR CONDITION OF GOOD AND WORKMANLIKE SERVICES, WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR COMPLIANCE WITH ANY LAW, REGULATION, OR CODE. AELASTYXE IS NOT AFFILIATED WITH, ENDORSED OR SPONSORED BY ANY THIRD PARTY MERCHANDISE PROVIDER OR RETAILER.

b. Screening and Licensing. FOR PROFESSIONALS THAT REGISTER TO USE THE AELASTYXE PLATFORM IN THEIR INDIVIDUAL CAPACITY, AELASTYXE CHECKS THE BACKGROUNDS OF PROFESSIONALS VIA THIRD PARTY BACKGROUND CHECK SERVICES. FOR PROFESSIONALS THAT ARE REQUESTED THROUGH HOME IMPROVEMENT REFERRALS AND FOR PROFESSIONALS THAT ARE ENTITIES THE BACKGROUND CHECK IS LIMITED TO THE OWNER/PRINCIPAL OF THE COMPANY, AND MAY BE COMPLETED AFTER THE PROFESSIONAL CLAIMS AND PERFORMS THEIR FIRST JOB THROUGH THE AELASTYXE PLATFORM. Each Requester should exercise caution and common sense to protect its personal safety and property, just as you would when interacting with any person whom you do not know. Certain states may require state-level licensing for projects above specified dollar amounts. We recommend you confirm these licensing requirements with the business and the applicable state and local licensing authorities. In some states, licensing may be required by the county or local authority in which the work is being performed. We recommend you confirm these licensing requirements before proceeding with your project. We always recommend that you ask the Professional to provide you with a copy of their license. AELASTYXE PERFORMS SCREENING SOLELY AT THE TIME THE PROFESSIONAL APPLIES TO REGISTER ON THE AELASTYXE PLATFORM AND/OR AFTER A PROFESSIONAL COMPLETES THEIR FIRST JOB THROUGH THE AELASTYXE PLATFORM. AELASTYXE CANNOT AND DOES NOT WARRANT OR REPRESENT THAT A PROFESSIONAL’S PROFILE AND BACKGROUND CHECK SCREENING INFORMATION IS UP TO DATE. AELASTYXE IS UNDER NO OBLIGATION TO UPDATE A PROFESSIONAL’S BACKGROUND CHECK OR PROFILE. BY USING THE AELASTYXE PLATFORM AND EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE REQUESTER AGREES TO HOLD AELASTYXE FREE FROM THE RESPONSIBILITY FOR ANY LIABILITY OR DAMAGE THAT MIGHT ARISE OUT OF THE PROFESSIONAL SERVICES. AELASTYXE IS NOT RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER INCLUDING PROFESSIONALS, AND WILL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH ANY PROFESSIONAL SERVICES.

2. Personal Information; User Accounts.

a. Collection of your Personal Information. Some of the materials available on the Aelastyxe Platform may require prior registration to access. If you decide to access such materials you will be required to register. We may refuse to grant you, and you may not use, a username, email address or screen name that is already being used by someone else; that may be construed as impersonating another person; that belongs to another person; that violates the intellectual property or other rights of any person; that is offensive; or that we reject for any other reason in our sole discretion. When you complete a registration with us, you will be required to provide certain personal information. You agree that such information will be true, accurate and complete, and that you will update this information promptly when it changes. If you provide any information that is untrue or inaccurate, not current, or incomplete, or if we suspect that your information is untrue or inaccurate, not current, or incomplete, we may, in our sole discretion, suspend or terminate your right to access any material for which registration is required. Any personally identifiable information supplied hereunder will be subject to the terms of the Privacy Policy.

b. Account, Password and Security. You are the sole authorized user of your account. You are responsible for maintaining the confidentiality of any username, password and account provided by you or us for accessing the Aelastyxe Platform. You are solely and fully responsible for all activities that occur under your password or account, except that Aelastyxe may, in certain circumstances, access your account to make changes that you request, such as rescheduling a Service appointment. Aelastyxe has no control over the use of any User’s account by the User or third parties and expressly disclaims any liability derived therefrom. Should you suspect that any unauthorized party may be using your password or account or you suspect any other breach of security, you must contact us immediately at https://aelastyxe.com/help. Nothing in this section shall affect Aelastyxe’s rights to limit or terminate the use of the Aelastyxe Platform, as provided below in section 4(b).

c. Proof of Identity. You will provide us with such proof of identity as we may reasonably request from time to time.

d. Text Messages and Phone Calls.

(i) General: By using the Aelastyxe platform, you expressly consent and agree to accept and receive communications from us, including via fax, text (SMS) messages, calls, push notifications and other reasonable means at any of your contact numbers or addresses, even if you are listed on any federal, state, provincial or other applicable “Do Not Call” list, in order that we may provide the services set forth on the Aelastyxe Platform, to service your account, to reasonably address matters pertaining to your account, including but not limited to notifying you of, or confirming, appointments that you have scheduled, or for other purposes reasonably related to your service request and our business, including marketing related communications. By consenting to being contacted by Aelastyxe, you understand and agree that you may receive communications, including marketing communications generated by automatic telephone dialing systems and/or which will deliver prerecorded messages, sent by or on behalf of Aelastyxe, its affiliates, subsidiaries, parents and/or Users/Professionals, including but not limited to: operational communications concerning your account or use of the Aelastyxe Platform or Services, updates concerning new and existing features on the Aelastyxe Platform, communications concerning promotions run by us, and news concerning Aelastyxe and industry developments. For certain Professional Services, you also expressly authorize Aelastyxe to send you an automated prerecorded call confirming your Professional Services request, along with calls from up to four Professionals that can help you with your request to the land-line or mobile phone number you provided, and you understand that either Aelastyxe or the Professionals may use automated phone technology (including autodialed and prerecorded messages) to call you and that your consent is not required to purchase products or services. You agree that by using the Aelastyxe Platform and requesting Professional Services, you are entering into a business relationship with Aelastyxe and/or Professionals and thus agree to be contacted by Aelastyxe and/or Professionals. You acknowledge that you are not required to consent to receive promotional messages or phone calls as a condition of using the Aelastyxe Platform or the Services. If a contact number you have provided to us is no longer your number, you agree to notify us promptly that you can no longer be reached at that number. You represent that you have received, and are authorized to convey to us, the consent of any authorized users on your account to be contacted by us as described in this Section. You agree that all consents provided in this Section will survive cancellation of your account. You may opt-out of receiving promotional or marketing texts or calls from Aelastyxe at any time.

(ii) Recording: You acknowledge that Aelastyxe or its third party service providers may record customer service calls after notice to you and with your consent, in order to assist you when you contact our customer support services. You agree to Aelastyxe’s use of a service provider to mask your telephone number when you call or exchange text (SMS) messages with a Professional or Requestor using a telephone number provided by Aelastyxe. During this process, Aelastyxe and its service provider will receive in real time and store call data, including the date and time of the call or text (SMS) message, the parties’ phone numbers, and the content of the text (SMS) messages. You agree to the masking process described above and to Aelastyxe’s use and disclosure of this call data for its legitimate business purposes.

(iii) Provisions Specific to Text Messaging: i) Generally: You agree to receive recurring automated promotional and personalized marketing text (e.g., SMS and MMS) messages (e.g. cart reminders) from Aelastyxe, including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. Consent to receive automated marketing text messages is not a condition of any purchase. Msg & Data rates may apply. Message frequency will vary. Aelastyxe reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. Aelastyxe also reserves the right to change the short code or phone number from which messages are sent and we will notify you when we do so. Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. Aelastyxe, its service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages. We are able to deliver messages to the following mobile phone carriers: Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless). Text the keyword STOP, END, CANCEL, UNSUBSCRIBE or QUIT to our shortcode or in reply to a text message to cancel. After texting STOP, END, CANCEL, UNSUBSCRIBE or QUIT to our shortcode or in reply to a text message you will receive one additional message confirming that your request has been processed. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the STOP, END, CANCEL, UNSUBSCRIBE or QUIT keyword commands and agree that Aelastyxe and its Service Providers will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from Aelastyxe through any other programs you have joined until you separately unsubscribe from those programs. You acknowledge that by opting out of receiving text (SMS) messages from Aelastyxe and the Service Professionals, your use of Aelastyxe Services may be impacted. Aelastyxe and its affiliates may view, store, access and disclose messages exchanged between you and consumers transmitted via Aelastyxe’s messaging platform. Text the keyword HELP to our shortcode to return customer care contact information.

(iv) False Information: TO KNOWINGLY INPUT FALSE INFORMATION, INCLUDING BUT NOT LIMITED TO NAME, PHONE NUMBER, ADDRESS OR E-MAIL ADDRESS IS A VERY SERIOUS AND FRAUDULENT MATTER THAT COULD RESULT IN SIGNIFICANT COSTS AND DAMAGES INCLUDING INVASION OF PRIVACY RIGHTS, TO AELASTYXE AND THE PROFESSIONALS, AND TO CONSUMERS, AS WELL AS THE LOSS OF TIME, EFFORT AND EXPENSE RESPONDING TO AND PURSUING SUCH FALSE INFORMATION AND REQUEST, AND FURTHER, COULD RESULT IN REGULATORY FINES AND PENALTIES. ACCORDINGLY, IF YOU KNOWINGLY INPUT FALSE INFORMATION IN A SERVICE REQUEST, INCLUDING BUT NOT LIMITED TO SOME ONE ELSE’S NAME, E-MAIL ADDRESS, PHYSICAL ADDRESS OR PHONE NUMBER OR A RANDOM OR MADE UP NAME, ADDRESS, E-MAIL OR PHONE NUMBER YOU AGREE TO FULLY INDEMNIFY AND BE LIABLE TO AELASTYXE AND EACH PROFESSIONAL WHO PROVIDES SUCH PROFESSIONAL SERVICES, FOR THE GREATER OF: (1) A MINIMUM AMOUNT OF $11,000 TO EACH OF AELASTYXE AND EACH OF THE AFFECTED PROFESSIONALS AND FOR EACH OF THE ACTUAL PERSON(S) AFFECTED BY ANY OF THE IMPROPER, INCORRECT OR FRAUDULENT INFORMATION YOU ENTER (FOR EXAMPLE THE ACTUAL OWNER OF THE E-MAIL ADDRESS OR PHONE NUMBER, ETC.), PER IMPROPER SUBMISSION, PLUS ANY ATTORNEYS FEES COSTS AND EXPENSE RELATING THERETO, IF APPLICABLE, OR (2) THE ACTUAL DAMAGES, DIRECT, PUNITIVE AND CONSEQUENTIAL, AND ANY REGULATORY OR JUDICIAL FINES OR PENALTIES THAT MAY ARISE FROM SUCH INTENTIONAL, MISLEADING, HARMFUL AND FRAUDULENT ACTIVITY, PLUS REASONABLE LEGAL FEES, COST AND EXPENSES RELATING THERETO, WHICH EVER IS GREATER.

e. Emails. Aelastyxe may send you confirmation and other transactional emails regarding the Professional Services. Aelastyxe and its affiliates, subsidiaries, parents may also send you emails about other services that we think might interest you (“Promotional Emails”). You can unsubscribe from Promotional Emails at any time by clicking unsubscribe in our email communications or contacting us.

3. Payments; Recurring Services and Recurring Charges; Aelastyxe Happiness Guarantee; Claims; Dormant Account Service Charge.

a. Payments. Requesters are obligated to pay in advance for those Professional Services and/or Merchandise they obtain through the Aelastyxe Platform (“Payments”). Prior to the scheduled Professional Service, we will charge the Requester’s credit card according to the amount the Requester has agreed to on the Aelastyxe Platform with respect to those Professional Services and/or Merchandise, the Requester has ordered, and for all purchases and payments for reimbursement costs, fees, expenses or applicable taxes associated with a Professional Service as well as the Trust and Support Fee (as defined in 3(f) below), and the Requester hereby authorizes us to charge the credit card on file in the Requester’s Aelastyxe Platform account for such amounts. We will use third party services to process credit card information. By accepting this Agreement, you are giving Aelastyxe (or a third-party payment processor on Aelastyxe’s behalf) permission to charge your on-file credit card, debit card, or other approved methods of payment for fees that you owe Aelastyxe. Depending on the transaction you selected or services requested, Aelastyxe may charge you on a one-time or recurring basis. All information that you provide in connection with a purchase or transaction or other monetary transaction interaction with the Professional Services must be accurate, complete, and current. You agree to pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction or other monetary transaction interaction with Aelastyxe at the prices in effect when such charges are incurred. We retain the right, in our sole discretion, to place a hold on the Requester’s credit card for an ordered or completed Professional Service transaction. Seventy-two (72) hours after a Professional Service is completed, if there is no complaint by the Requester, we will mark the Professional Service as closed. Except for Professional Services that are requested through Home Improvement Referrals, all Payments by Requesters must be made through the Aelastyxe Platform. Any Professional Services that are requested through Home Improvement Referrals, any Payments paid, or any Professional Services scheduled or obtained outside of the Aelastyxe Platform are not subject to our Aelastyxe Happiness Guarantee in Section 3(d). Except for the Aelastyxe Happiness Guarantee in Section 3(d), and the Refund Policy in Section 3(e), no refunds or credits will be provided once the Requester’s credit card has been charged, except that at our sole discretion, refunds or credits may be granted in extenuating circumstances, as a result of specific promotions, or to correct any errors we have made. While we will use commercially reasonable efforts to ensure the security of all credit card and all other personal information, we expressly disclaim any liability for any damage that may result should any information be released to any third parties, and you agree to hold us harmless for any damages that may result therefrom. Requesters will be liable for all transaction taxes on the Professional Service(s) provided (other than taxes based on Aelastyxe’s income). If we determine that your actions or performance may result in returns, chargebacks, claims, disputes, violations of our terms or policies, or other risks to Aelastyxe or third parties, then Aelastyxe may withhold any payments to you for as long as we determine any related risks to Aelastyxe or third parties persist. For any amounts that we determine you owe us, we may (i) offset any amounts that are payable by you to us (in reimbursement or otherwise) against any payments we may make to you or amounts we may owe you; (ii) invoice you for amounts due to us, in which case you will pay the invoiced amounts upon receipt; (iii) reverse any credits to your bank account; or (iv) collect payment or reimbursement from you by any other lawful means. If we determine that your account has been used to engage in deceptive, fraudulent, or illegal activity, or to repeatedly violate this Agreement, then we may in our sole discretion permanently withhold any payments to you.

b. Price. The base price for a Professional Service paid to Aelastyxe (“Price”) depends on factors, such as location and, if part of a Recurrent Service, how frequently a Recurrent Service is ordered, and payment terms may increase. Therefore, the same Professional Service may cost more in a different location or if the Professional Service is ordered less frequently. However, you will be notified prior to any such payment increase with sufficient notice to enable you to cancel the Recurrent Service as set forth herein. Additionally, you may reach agreement with the Professional for additional payment above the base Price listed for a Professional Service. Requesters and Professionals are free to negotiate any terms of their agreement, and there will be no penalty to the Professional for declining a Professional Service during an initial Negotiation Period as specified below in Section 4(e). If you and your Professional agree to new job details, you can let Aelastyxe know by contacting our support team. We’ll process whatever changes you need in accordance with your agreement with the pro. You can also coordinate booking detail or pay changes directly with the Professional.

c. Recurrent Service with Automatic Renewal and Recurring Charges.

(i) Recurring Service: When requesting certain Professional Services, Requesters may have the option of choosing that the Professional Service be repeated on a regular basis (“Recurrent Service”). For example, a Requester may choose that a cleaning be performed every two weeks. When a Requester chooses a Recurrent Service, the Aelastyxe platform will automatically schedule that Recurrent Service to occur on future dates indefinitely at the frequency requested by Requester. Aelastyxe cannot guarantee that the same Professional will be available for each Recurrent Service appointment or that Recurrent Service appointments will not be canceled.

(ii) BILLING, RECURRING CHARGES AND AUTOMATIC RENEWAL: When a Requester signs up for a Recurring Service, Requester will be charged immediately for the initial booking. THEREAFTER, REQUESTER’S AGREEMENT TO PAY FOR THE PROFESSIONAL SERVICE WILL AUTOMATICALLY RENEW AND REQUESTER’S CREDIT CARD WILL BE CHARGED THE SAME NON-PROMOTIONAL AMOUNT, AS ORIGINALLY DISCLOSED TO REQUESTER AT THE TIME OF SIGNING UP FOR THE RECURRING SERVICE, IN ADVANCE OF EACH AUTOMATICALLY SCHEDULED PROFESSIONAL SERVICE APPOINTMENT, AS WELL AS FOR ANY APPLICABLE CANCELLATION FEES AND TAXES.

(iii) CANCELLATION OF AUTOMATICALLY RENEWING RECURRING SERVICE: Requesters may cancel the automatically renewing Recurrent Service AT ANY TIME by visiting the Aelastyxe Help Center at https://aelastyxe.com/help or by mailing a notice of cancellation to Aelastyxe LLC Attn.: Legal, 12853 ESSEX AVE, DETROIT, MI 48215. REQUESTERS MUST CANCEL MORE THAN TWENTY-FOUR HOURS PRIOR TO THEIR NEXT PROFESSIONAL SERVICE IN ORDER TO AVOID BEING CHARGED CANCELLATION FEES AND/OR FOR THEIR NEXT PROFESSIONAL SERVICE PURSUANT TO AELASTYXE’S CANCELLATION POLICY AS SET FORTH IN SECTION 4(e).

d. Aelastyxe Happiness Guarantee.

i. The Aelastyxe Happiness Guarantee provides certain limited additional protections provided by Aelastyxe for Professional Services. Subject to the below exclusions and the terms and conditions and limitations herein, if you are dissatisfied with the performance of a Professional Service, Aelastyxe, in its sole discretion, will either (a) have the specific Professional Service reperformed or (b) compensate Requesters the lowest amount of: (1) subject to the exclusions below, up to USD $2,500 per occurrence for losses arising from property damage as a direct result of negligence of a Professional during performance of a Professional Service or (2) up to USD $1,000 for losses arising from damage to floors and items containing granite, marble or any other stone work as a direct result of negligence of a Professional during the performance of a Professional Service the amount shall be limited to up to USD $1,000; or (3) up to USD $2,500, in the aggregate, for losses arising from theft of a Requester’s property by a Professional during performance of a Professional Service. The Service Requester is eligible for the Aelastyxe Happiness Guarantee provided that the Requester reports the issue within seventy-two (72) hours of the Professional Service appointment to our Requester service by visiting the Aelastyxe Help Center at https://aelastyxe.com/help. If the Service Requester does not report the issue within seventy-two (72) hours of the Professional’s completion of the Professional Service, the claim is ineligible for the Aelastyxe Happiness Guarantee. For Recurring Services, each Professional Service is treated as a separate occurrence.

ii. If you carry insurance that would cover you in the event of a claim, such as renter’s insurance, homeowner’s insurance, automobile insurance or an umbrella policy (“Personal Insurance”), You agree that your Personal Insurance is primary and the Aelastyxe Happiness Guarantee is secondary. The Aelastyxe Happiness Guarantee will only compensate for losses to the extent not otherwise covered by your Personal Insurance and only as permitted herein.

iii. A Requester will be covered under the Aelastyxe Happiness Guarantee for a Professional Service, subject to the exclusions in subsection (v) below, provided:

The Professional Service is paid for in full through the Aelastyxe Platform;
The Requester has not violated this Agreement;
The Requester has reported the claim within 72 hours of the Professional’s completion of the Professional Service;
The Requester’s Aelastyxe account is in good standing with no outstanding balances owed to Aelastyxe;
The Requester has identified fragile and other breakable items and communicated the location and identity of those items to the Professional prior to the start of the Professional Service; and
The Requestor has accounted for and secured all valuables prior to the start of a Professional Service.

iv. What is excluded from the Aelastyxe Happiness Guarantee? The “Aelastyxe Happiness Guarantee” does not cover the following:

Professional Services that are requested through Home Improvement Referrals;
Any Professional Service that is not booked and paid for directly on the Aelastyxe Platform;
Merchandise;
losses arising out of acts of nature, including, but not limited to, pollution, earthquakes and weather related events such as hurricanes and tornadoes;
losses arising out of interruption of business, loss of market, loss of income and/or loss of use;
losses for property damage and theft exceeding the original value and/or replacement value for such property, less any standard depreciation;
losses arising from the acts or omissions of a Requester or third party;
losses arising from the negligence or misconduct of a third party;
losses arising from a manufacturer’s or a product’s defects;
losses from pre-existing damages or conditions of the item or property;
losses arising from items supplied by the Requester or due to Requester recommendations (e.g., if a manufacturer recommends affixing furniture to a wall and a Requester declines to have furniture affixed, etc);
losses arising from flooding and/or water damage including mold, fungi or bacteria;
losses arising from products containing hazardous or harmful materials, acts of terrorism, product liability, or pollution;
losses of cash, third party gift cards, and securities;
losses as a result of an intentional wrongful act by a Professional;
losses arising from normal wear and tear;
losses for items that retain their functionality; (e.g., minor cosmetic damage, ordinary wear and tear, a t.v. that has a scratch on the bezel);
losses for fine arts, which includes but is not limited to paintings, etchings, printed photos, pictures, tapestries, rare or art glass, art glass windows, valuable rugs, statuary, sculptures, antique furniture, antique jewelry, bric-a-brac, porcelains, antique automobiles, coins, stamps, other collectibles, collections, furs, jewelry, precious stones, precious metals, and similar property of rarity, historical value;
losses for damage beyond the specific damaged area (e.g., should flooring sustain damage, any loss is limited to the replacement cost of the square footage that was damaged after deducting for obsolescence and physical depreciation);
loss of use damages, including without limitation, loss of use such as property, furniture and the costs of any storage, movement and insurance of furniture in connection with loss of use;
losses excluded pursuant to Section 17 of the Agreement;
losses based on sentimental and/or undocumented intangible value;
losses or damages associated with the unauthorized acquisition of, access to, destruction of, and/or loss of electronic data, including but not limited to films, records, manuscripts, drawings or photographs, data, information, audio or video recordings, files, facts, programs or other materials stored as or on, created or used on, or transmitted to or from, computer software, including systems and applications software, hard or floppy disks, CD-ROMs, tapes, drives, cells, data processing devices, cloud storage, or any other media which are used with electronically-controlled equipment;
losses related to repairs outside of the area where the Professional Services were performed;
losses of pets, personal liability or damage to shared or common areas;
losses arising from shipping costs and/or shipping of replacement items and/or taxes incurred in purchasing the original and/or replacement items;
losses of theft without a valid police report, if requested by Aelastyxe; and losses with insufficient documentation; and
losses occurring after, or unrelated to, the performance of a Professional Service;
losses involving products or services, or uses of either, that are prohibited by law;
losses due to unforeseeable or latent defects in the premises;
losses related to services not explicitly booked through the Aelastyxe Platform; and
losses reported by third parties

v. How do I submit a Claim? First report of a claim must be made within 72 hours from the Professional’s completion of the Professional Service. After the first report, you will be asked to complete the full claim form within 7 days of receipt. If you do not complete the claim form in its entirety within 7 days of receipt, your claim will no longer be eligible for the Aelastyxe Happiness Guarantee. We urge you to read through these terms and conditions prior to submitting a claim. All claims will be reviewed on a case-by-case basis. During Aelastyxe’s claims assessment process, you may be required to provide written detailed: (1) proof of ownership of damaged/missing item; (2) proof of value of damaged/missing item; and (3) proof of damage or loss. If such information is requested, you will have 30 days from the date of the request to send Aelastyxe the requested information. If you fail to provide the requested information within the 30 day time period and/or fail to contact Aelastyxe to arrange for an extension of time, Your claim will be considered closed and no longer eligible for the Aelastyxe Happiness Guarantee. You also agree to: (A) protect and preserve any damaged property that is the basis of a claim from further damage; (B) assist and allow Aelastyxe or its insurers access to inspect and make copies, photographs and recordings of anything relating to the claim; (C) accept repairs and/or remediation by a Professional; (D) accept a replacement only if repairs are proven not to be an option; (E) submit requested materials by the dates outlined by the Aelastyxe resolutions team; and (F) accept a replacement item subject to the standard depreciation of that item. If any part of Your claim is approved, then as a condition to any payment to You under the Aelastyxe Happiness Guarantee, You will be required to execute and deliver to Aelastyxe the release agreement within 14 days of receipt of the release agreement from Aelastyxe, and assign to Aelastyxe or its insurer any rights and remedies you may have to recover amounts paid to you with respect to an approved claim from any party that is financially responsible for the approve claims and any rights in any property that is recovered. The release agreement shall be rescinded and considered null and void if not signed and returned to Aelastyxe within 14 days of Your receipt and the claim shall no longer shall be eligible for the Aelastyxe Happiness Guarantee.

Please note that you have a duty to mitigate any damage to your property (e.g. turning water off, securing personal effects, etc.). Failure to mitigate your damages may lead to your inability to seek reimbursement from your insurance carrier or any at-fault party. Please ensure that you document all mitigation efforts.

e. Aelastyxe Merchandise Refund Policy.

i. If you decide that you do not want the Merchandise before it has been unpacked or opened, the Merchandise is broken, defective or otherwise damaged, or if the Merchandise you ordered does not fit into your home or your building refuses entry, you should contact the third party manufacturer or distributor, as applicable, of the Merchandise for a potential refund; provided, however, that Aelastyxe shall not refund the cost of the Professional Services. Aelastyxe shall not be responsible for any payment to you if you are unable to obtain a refund or replacement for the Merchandise from the third party manufacturer or distributor, as applicable, of the Merchandise.

ii. If any Merchandise is broken only in the course of performing the Professional Services, Aelastyxe will remove and replace the broken Merchandise (or, where applicable, the broken component of the Merchandise) and re-perform the applicable Professional Services at no additional cost to you (provided, however, that Aelastyxe shall not refund the cost of the Merchandise or refund the cost of the Professional Services, except as set forth in 3(d) above).

f. Aelastyxe Trust and Support Fee Aelastyxe may assess an additional “Trust and Support Fee” to support the Aelastyxe Platform, including costs related to background checks, insurance, customer support, and related services provided to you by the Aelastyxe Platform. The Trust and Support Fee will be applied to each appointment of a Professional Service requested through the Aelastyxe Platform (e.g., if you requested a Recurring Service, a Trust and Support Fee may be assessed on each Recurrent Service appointment). The amount of the Trust and Support Fee may vary but shall be retained by Aelastyxe in its entirety.

g. Home Improvement Referrals. Aelastyxe (through its affiliate, HomeAdvisor), provides Profinder and Instant Connect services, as described more fully below. Both Profinder and Instant Connect services as well as any other services offered by HomeAdvisor are “Home Improvement Referrals”. Information regarding the screening for Professionals that provide Professional Services that are requested through Home Improvement Referrals is located here.

i. ProFinder. Upon entering your information and the request for which you would like a Professional, we will attempt to match you with up to four Professionals in your area, who may be interested in fulfilling your service need. However, we do not guarantee that we will be able to match your service needs with a Professional or that there are Professionals in your area that are either capable or willing to complete your service needs.

ii. Instant Connect. Professional by phone immediately. If you request, we will search for a Professional and connect you with them by phone.

iii. For the Professionals that provide Professional Services that are requested through Home Improvement Referrals, we make no guarantees, warranties or representations regarding the skills or undertakings of such Professional or the quality of the job that he or she may perform for you if you elect to retain their services. We do not endorse or recommend the services of any particular Professional. It is entirely up to you to evaluate the Professional and the Professional’s qualifications, and to enter into a direct contract or otherwise reach agreement with a Professional outside of the Platform. We do not guarantee or warrant any Professional’s performance on the job or the outcome or quality of the services performed. The Professionals are not employees or agents of Aelastyxe or HomeAdvisor, nor is Aelastyxe or HomeAdvisor an agent of the Professionals.

iv. We may inform you of certain offers or discounts provided by a Professional that provides the Professional Services that are requested through Home Improvement Referrals. Such offers or discounts are made solely by the Professional, and we do not guarantee or warrant the pricing or discounts that a Professional may offer you. Any quotes provided by Professionals for Professional Services that are requested through Home Improvement Referrals are not contractually binding offers, are for informational purposes only, and cannot be accepted on or via us. No contractual arrangement is created based upon the quotes provided to you from Professionals (or your scheduling of an appointment with a Professional) via us for Professional Services that are requested through Home Improvement Referrals. To contract with a Professional, you must work directly with the Professional. We do not perform, and is not responsible for, any of the Services requested by you in your service request. Your rights under contracts you enter into with Professionals are governed by the terms of such contracts and by applicable federal, state, provincial and local laws. We are not a party to such agreements. All payments and applicable taxes must be made to the Professional in accordance with the agreements.

h. Dormant Account Service Charge. An account is considered dormant/inactive if it has had no activity for a period of six (6) months. Activity would include applying any portion of a credit balance to payment for Professional Services. Where permitted by applicable law, a dormant account fee of up to $10 is assessed monthly until the account is reactivated or the balance has reached zero. To reactivate your account, please visit the Aelastyxe Help Center at https://aelastyxe.com/help.

4. Term and Termination; Cancellation of Professional Services; Minimum Commitment Plan with Automatic Renewal; Select and Savings Memberships with Automatic Renewals; Survival.

a. Term. This Agreement shall continue in full force and effect until such time as it is terminated by you or by us.

b. Termination by Aelastyxe. We may terminate this Agreement or terminate or suspend your right to use the Aelastyxe Platform at any time for any or no reason (including, without limitation, in the event that we believe that you have breached this Agreement or any policy posted on the Aelastyxe Platform, or if we otherwise find that you have engaged in inappropriate and/or offensive behavior (collectively, “Prohibited Conduct”) by providing you with written or email notice of such termination to the physical or email address you have provided us, and termination will be effective immediately upon such notice. Except in the event that we terminate or suspend your right to use the Aelastyxe Platform due to any Prohibited Conduct, we will refund in full any payments for Professional Services that have not been performed or completed. If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress. When terminating your account, Aelastyxe may delete the account and all the information in it. You have no ownership rights to your account.

c. Termination by You. You may terminate this Agreement by completely and permanently ceasing to use the Aelastyxe Platform (provided that there are no outstanding Professional Services ordered under your password or account) and by closing any account you have opened on the Aelastyxe Platform. If you attempt to terminate this Agreement while there are still outstanding Professional Services ordered under your password or account, this Agreement shall not terminate until such Professional Services have been performed or otherwise canceled as permitted by Aelastyxe.

d. Cleaning Plan with a Minimum Commitment.

(i) Minimum Commitment Plan Term: If you have selected a Professional Services cleaning plan with a minimum commitment (“Minimum Commitment Plan”), your Minimum Commitment Plan term commences on the date of your first appointment.

(ii) Minimum Commitment Plan Cancellation Fee: If you have selected a Minimum Commitment Plan, you will be subject to and charged a cancellation fee up to USD $150 in the US should you elect to terminate the Professional Services cleaning plan prior to the expiration of your minimum commitment period.

(iii) Rescheduling Cleaning Plan appointments during the Minimum Commitment Period: If you have selected a Professional Services cleaning plan with a minimum commitment, you can reschedule any cleaning plan appointment for free at least 24 hours in advance of the scheduled start time, provided such rescheduled appointment will occur within the minimum commitment period. If you reschedule between 2-24 hours before a scheduled Professional Service appointment, you will be charged a USD $25 fee. If you reschedule during the 2 hours before a scheduled Professional Service appointment, you will be charged the full Professional Service amount. If you skip any cleaning plan appointment within the minimum commitment period or reschedule any cleaning plan appointment within the minimum commitment period to outside of the minimum commitment period, your credit card will be charged for the amount of the appointment and in addition, your account will be credited the amount you are charged. Such merchandise credit will be available for your use during the minimum commitment period only as a merchandise credit to use to book one-off replacement cleaning appointments or handyman appointments, and after the minimum commitment period ends, you may apply such merchandise credits to cleaning appointments and handyman appointments. No monetary refunds will be provided for cleaning plan appointments that are skipped within the minimum commitment period or any cleaning plan appointment within the minimum commitment period that is rescheduled to outside of the minimum commitment period. In addition to the foregoing, if you skip any cleaning plan appointment between 2-24 hours before a scheduled appointment, you will also be charged an additional USD $25 cancellation fee and if you skip any cleaning plan appointment during the 2 hours before a scheduled appointment, you will be charged the full amount of the appointment, and will not be eligible for any credit.

(iv) Expiration of Minimum Commitment; AUTOMATIC RENEWAL: Once your minimum commitment period is complete, your selected plan will remain active and convert to a Recurring Service without a minimum commitment. The Aelastyxe Platform will automatically schedule Professional Service appointments to occur on future dates indefinitely at the frequency requested by you. YOUR AGREEMENT TO PAY FOR THE PROFESSIONAL SERVICE WILL AUTOMATICALLY RENEW AND YOUR CREDIT CARD WILL BE CHARGED BASED ON YOUR SELECTED TIME AND FREQUENCY.

(v) CANCELLATION OF AUTOMATICALLY RENEWING RECURRING SERVICE AFTER END OF MINIMUM COMMITMENT PERIOD: After your minimum commitment period is complete, you may cancel your plan at any time by visiting the Aelastyxe Help Center at https://aelastyxe.com/help or by mailing a notice of cancellation to Aelastyxe LLC, Attn.: Legal, 12853 ESSEX AVE, DETROIT, MI 48215. YOU MUST CANCEL MORE THAN TWENTY-FOUR HOURS PRIOR TO YOUR NEXT PROFESSIONAL SERVICE IN ORDER TO AVOID BEING CHARGED CANCELLATION FEES AND/OR FOR YOUR NEXT PROFESSIONAL SERVICE IN ACCORDANCE WITH THE CANCELLATION POLICY SET FORTH IN SECTION 4(e) BELOW.

e. Negotiation Period; Cancellation Policy for Service Cancellation by Requester of Cleaning Plans without a Minimum Commitment, Cleaning Plans after completion of the Minimum Commitment period and One-Time Professional Service appointments. Requester agrees and understands that, after requesting a Professional Service (Job) through the Platform, and upon a Professional claiming such Job, Requester and Professional will have a negotiation period in which to discuss any aspect of the Job (the Negotiation Period). During the Negotiation Period, either Professional or Requester can contact Aelastyxe and decline or withdraw the request for the Job without penalty. There is no contractual relationship between Service Professional and Requester during the Negotiation Period. If a claimed Job is not declined before the expiration of the Negotiation Period, it is deemed accepted by the Professional and a contractual relationship will be created between Professional and Requester. Professional and Requester may negotiate the terms of their contract, including the Timeframe, Estimated Work Time and Additional Payments, to be different than the base terms first set through the Platform. Unless otherwise agreed between Requester the Professional and communicated to Aelastyxe, Requester agrees that the consequence of Professional canceling a Job before or after the expiration of the Negotiation Period shall be as set out in Section 4(h) of this User Agreement. As to Requester, Aelastyxe’s cancellation policy (found at https://aelastyxe.com/help) for specific Professional Services is as follows: (i) if a Requester cancels or reschedules more than 24 hours before a scheduled Professional Service appointment, there is no cancellation fee; (ii) if a Requester cancels or reschedules between 2-24 hours before a scheduled Professional Service appointment, the Requester will be charged a $25 cancellation fee; and (iii) if the Requester cancels or reschedules during the 2 hours before a scheduled Professional Service appointment, the Requester will be charged the full Professional Service amount. This cancellation policy applies both for one-time Professional Service bookings and for recurring Professional Service appointments. A Professional Service appointment may be canceled through the Aelastyxe Help Center at https://aelastyxe.com/help or by mailing a notice of cancellation to Aelastyxe LLC Attn.: Legal,12853 ESSEX AVE, DETROIT, MI 48215.

f. Aelastyxe Select.

(i) Select Membership: Aelastyxe may from time to time offer Requesters the opportunity to purchase one-time cleaning Professional Services provided the Requester first agrees to purchase an annual or monthly Aelastyxe Platform Select Membership (“Aelastyxe Select”).

(ii) BILLING AND AUTOMATIC RENEWAL: When you first sign up and purchase Aelastyxe Select, you will be billed immediately for your initial Aelastyxe Select subscription period. BY ENROLLING IN AELASTYXE SELECT, IN ADDITION TO ANY PROFESSIONAL SERVICES YOU PURCHASE THROUGH AELASTYXE SELECT, YOU AUTHORIZE AELASTYXE TO CHARGE YOU FOR YOUR INITIAL AELASTYXE SELECT SUBSCRIPTION PERIOD AND A RECURRING ANNUAL OR MONTHLY MEMBERSHIP AT THE THEN CURRENT RATE, WHICH MAY CHANGE FROM TIME TO TIME. YOUR AELASTYXE SELECT WILL AUTOMATICALLY RENEW AND PRIOR TO THE START OF THE NEXT SUBSCRIPTION PERIOD, YOU WILL BE CHARGED THE APPLICABLE AELASTYXE SELECT FEE TO YOUR PROVIDED PAYMENT METHOD ON A RECURRING BASIS UNTIL CANCELED AS SET FORTH HEREIN. UNLESS YOU NOTIFY US BEFORE A CHARGE THAT YOU WANT TO CANCEL OR DO NOT WANT YOUR AELASTYXE SELECT TO AUTO RENEW, YOU UNDERSTAND THAT YOUR AELASTYXE SELECT WILL AUTOMATICALLY CONTINUE AND YOU AUTHORIZE AELASTYXE (WITHOUT NOTICE TO YOU UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN APPLICABLE MEMBERSHIP FEE AND ANY TAXES, USING ANY ELIGIBLE PAYMENT METHOD WE HAVE ON RECORD FOR YOU.

(iii) Cancellation Fees: The cancellation and rescheduling of any cleaning Professional Service while you are enrolled in Aelastyxe Select is subject to the cancellation policy, including the payment of any cancellation fees, as further described in Section 4(e) above.

(iv) Declination of Payment: If an eligible payment method Aelastyxe has on file for you is declined for payment, you must provide us with a new eligible payment method promptly or your Aelastyxe Select will be canceled. If you provide us with a new eligible payment method and are successfully charged, your Aelastyxe Select period will be based on the original enrollment or renewal date and not the date of the successful charge.

(v) CANCELLATION OF AUTOMATICALLY RENEWING MEMBERSHIP: YOU WILL NOT BE CHARGED A AELASTYXE SELECT FEE FOR THE SUBSEQUENT PERIOD IF YOU CANCEL YOUR AELASTYXE SELECT AT LEAST THREE DAYS BEFORE YOUR NEXT AELASTYXE SELECT RENEWAL DATE. You may cancel your Aelastyxe Select by visiting the Aelastyxe Help Center at https://aelastyxe.com/help or by mailing a notice of cancellation to Aelastyxe LLC Attn.: Legal, 12853 ESSEX AVE, DETROIT, MI 48215. Following cancellation of your Aelastyxe Select you will continue to have access to your Aelastyxe Select through the end of your current paid Aelastyxe Select period. Should you cancel your Aelastyxe Select, Aelastyxe reserves the right to cancel any Professional Service appointments scheduled outside the current paid Aelastyxe Select period.

(vi) Aelastyxe Select Refunds: The Aelastyxe Select fees are nonrefundable except as only permitted pursuant to this subsection (vi). Subject to the following sentence, if you cancel your purchase of Aelastyxe Select within three days of (1) signing up for Aelastyxe Select or (2) converting from a free Aelastyxe Select trial to a paid Aelastyxe Select, we will refund your Aelastyxe Select fee. Notwithstanding the preceding sentence, you are not eligible for any refund of the Aelastyxe Select fee (a) if you purchased Aelastyxe Select prior to the expiration of the minimum commitment period of a Professional Services cleaning plan with a minimum commitment or (b) if you have used your Aelastyxe Select membership to purchase any Professional Services.

(vii) Aelastyxe Select Membership Plans/Promotional Trial Memberships: Aelastyxe sometimes offers certain Requesters various trial or other promotional memberships, which are subject to these Terms except as otherwise stated in the promotional offers.

g. Aelastyxe Savings Membership.

(i) Savings Membership: Aelastyxe may from time to time offer Requesters the opportunity to purchase Professional Services that are booked and paid for directly on the Aelastyxe Platform at a discount provided the Requester first agrees to purchase an annual or monthly Aelastyxe Savings Membership (“Aelastyxe Savings Membership”). Any discounts obtained through Aelastyxe Savings Membership cannot be combined or used with any other discounts, coupons or offers on the Professional Services.

(ii) BILLING AND AUTOMATIC RENEWAL: When you first sign up and purchase Aelastyxe Savings Membership, you will be billed immediately for your initial Aelastyxe Savings Membership subscription period. BY ENROLLING IN AELASTYXE SAVINGS MEMBERSHIP, IN ADDITION TO ANY PROFESSIONAL SERVICES YOU PURCHASE THROUGH AELASTYXE SAVINGS MEMBERSHIP, YOU AUTHORIZE AELASTYXE TO CHARGE YOU FOR YOUR INITIAL AELASTYXE SAVINGS MEMBERSHIP SUBSCRIPTION PERIOD AND A RECURRING ANNUAL OR MONTHLY AT THE THEN CURRENT RATE, WHICH MAY CHANGE FROM TIME TO TIME. YOUR AELASTYXE SAVINGS MEMBERSHIP WILL AUTOMATICALLY RENEW AND PRIOR TO THE START OF THE NEXT SUBSCRIPTION PERIOD, YOU WILL BE CHARGED THE APPLICABLE AELASTYXE SAVINGS MEMBERSHIP FEE TO YOUR PROVIDED PAYMENT METHOD ON A RECURRING BASIS UNTIL CANCELED AS SET FORTH HEREIN. UNLESS YOU NOTIFY US BEFORE A CHARGE THAT YOU WANT TO CANCEL OR DO NOT WANT YOUR AELASTYXE SAVINGS MEMBERSHIP TO AUTO RENEW, YOU UNDERSTAND THAT YOUR AELASTYXE SAVINGS MEMBERSHIP WILL AUTOMATICALLY CONTINUE AND YOU AUTHORIZE AELASTYXE (WITHOUT NOTICE TO YOU UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN APPLICABLE MEMBERSHIP FEE AND ANY TAXES, USING ANY ELIGIBLE PAYMENT METHOD WE HAVE ON RECORD FOR YOU.

(iii) Cancellation Fees: The cancellation and rescheduling of any Professional Service while you are enrolled in Aelastyxe Savings Membership is subject to the cancellation policy, including the payment of any cancellation fees, as further described above.

(iv) Declination of Payment: If an eligible payment method Aelastyxe has on file for you is declined for payment, you must provide us with a new eligible payment method promptly or your Aelastyxe Savings Membership will be canceled. If you provide us with a new eligible payment method and are successfully charged, your Aelastyxe Savings Membership period will be based on the original enrollment or renewal date and not the date of the successful charge.

(v) CANCELLATION OF AUTOMATICALLY RENEWING MEMBERSHIP: YOU WILL NOT BE CHARGED A AELASTYXE SAVINGS MEMBERSHIP FEE FOR THE SUBSEQUENT PERIOD IF YOU CANCEL YOUR AELASTYXE SAVINGS MEMBERSHIP AT LEAST THREE DAYS BEFORE YOUR NEXT AELASTYXE SAVINGS MEMBERSHIP RENEWAL DATE. You may cancel your Aelastyxe Savings Membership by visiting the Aelastyxe Help Center at https://aelastyxe.com/help or by mailing a notice of cancellation to Aelastyxe LLC Attn.: Legal, 12853 ESSEX AVE, DETROIT, MI 48215. Following cancellation of your Aelastyxe Savings Membership you will continue to have access to Aelastyxe Savings Membership through the end of your current paid Aelastyxe Savings Membership period. Should you cancel Aelastyxe Savings Membership, Aelastyxe reserves the right to cancel any Professional Service appointments scheduled outside the current paid Aelastyxe Savings Membership period.

h. Policy for Service Cancellation by Professional. Except for Professional Services that are requested through Home Improvement Referrals, when a Professional cancels a scheduled Professional Service appointment, the Aelastyxe Platform generally notifies the Requester and attempts to fulfill the Requester’s Professional Service request with another Professional. For Recurrent Service Requesters, if a Professional Service appointment is canceled by a Professional, Requester will not be charged for that Professional Service appointment.

i. Right to Withdraw Referrals. Requester agrees and acknowledges that, if Aelastyxe determines there is a risk that a Professional will not appear at a Job requested by Requester, Aelastyxe retains the right to withdraw its referral to that Professional and may refer the Job to another Professional. If Requester directly arranges with the Professional to complete the Job for which the referral was withdrawn, Requester will promptly notify Aelastyxe of this fact.

5. Links to and Plug-Ins from Other Websites or Media. Links (such as hyperlinks) from the Aelastyxe Platform to and plug-ins from sites or applications owned, operated or controlled by third parties (collectively, “Third Party Sites”) do not constitute the endorsement by Aelastyxe of the Third Party Sites or their content. Such links and plug-ins are provided as an information service, for reference and convenience only. Aelastyxe does not control any Third Party Sites, and is not responsible for their content. It is your responsibility to evaluate the content and usefulness of the information obtained from Third Party Sites. The use of any Third Party Site is governed by the terms and conditions of use and privacy policy of that Third Party Site. YOU ACCESS THIRD PARTY SITES AT YOUR OWN RISK. AELASTYXE EXPRESSLY DISCLAIMS ANY LIABILITY ARISING IN CONNECTION WITH YOUR USE AND/OR VIEWING OF ANY THIRD PARTY SITES, AND YOU HEREBY AGREE TO HOLD AELASTYXE HARMLESS FROM ANY LIABILITY THAT MAY RESULT FROM THIRD PARTY SITES.

6. Submission Areas. The Aelastyxe Platform may contain blogs, message boards, applications, opportunities to provide reviews, job postings, chat areas, news groups, forums, communities and/or other message or communication facilities that allow Users to communicate with other Users and with Aelastyxe (collectively, “Submission Areas”). Some areas in the Submission Areas within the Aelastyxe Platform will be public and Aelastyxe will not be responsible for any information or materials posted in such public areas. Aelastyxe may, in its discretion, publicly post submissions you submit to a non-public area of the Aelastyxe Platform. You may only use Submission Areas to send and receive messages and material that are relevant and proper to the applicable forum and that comply with this Agreement. “Your Information” is defined as any information and materials you provide to us or other Users in connection with your registration for and use of the Aelastyxe Platform, including without limitation, information and materials that are posted or transmitted for use in Submission Areas. You are solely responsible for Your Information, and we are merely a passive conduit for your online distribution and publication of Your Information. You hereby represent and warrant that Your Information: (a) will comply at all times with this Agreement, including but not limited to Section 7 (Rules for Use of the Aelastyxe Platform) below, and with Section 2 (Personal Information; User Accounts) above; and (b) will not create liability for us or cause us to lose (in whole or in part) the services of our Internet Service Providers (ISPs), customers, or other partners or suppliers. You hereby grant us a non-exclusive, transferable, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to use, host, store, reproduce, modify, create derivative works, communicate, publish, publicly perform, publicly display and distribute all of Your Information that is posted to Submission Areas from or through your account on the Aelastyxe Platform, including but not limited to all images, videos, musical works and text included in such postings and to such other persons and/or entities as Aelastyxe may designate. The rights you grant in this license are for the limited purpose of operating, advertising, marketing, promoting, and improving the Aelastyxe Platform. We reserve the right to remove postings from Submission Areas in our sole discretion.

7. Rules for Use of the Aelastyxe Platform. During the term of this Agreement, Requesters may use the Aelastyxe Platform for your personal use only (or for the use of a person, including a company or other organization that you validly represent). Requesters may use the Aelastyxe Platform to request Professional Services solely with respect to a location where the Requester is legally authorized to have Professional Services performed. Requesters may not use the Aelastyxe Platform for any other purposes or in connection with any commercial endeavors whatsoever without our express prior written consent. Requesters agree to treat Professionals courteously and lawfully, to provide a safe and appropriate working environment for them that is in compliance with all applicable laws and regulations, and to provide reasonable co-operation to Professionals to enable them to supply Professional Services. Requesters agree to comply with our complaint and other policies designated on the Site. Requesters acknowledge that their selected Professional may be unavailable from time to time. You shall NOT use the Aelastyxe Platform (including but not limited to any Submission Areas) to do any of the following:

a. Upload files that contain viruses, Trojan horses, corrupted files, or any other similar software that may damage the operation of another’s computer.

b. Upload files that contain software or other material that violates the intellectual property rights or rights of privacy or publicity of any third party.

c. Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as, but not limited to, rights of privacy and publicity) of others, including but not limited to our staff and other Users.

d. Post a review or rating unless such review or rating contains your independent, honest, genuine opinion.

e. Use the Aelastyxe Platform or any Professional Service for any purpose or in any manner that is in violation of local, state, national, or international law.

f. Publish, post, upload, distribute or disseminate any profane, defamatory, false, misleading, fraudulent, threatening or unlawful topics, names, materials or information, or any materials, information or content that involve the sale of counterfeit or stolen items.

g. Intentionally Omitted.

h. Use the Aelastyxe Platform to collect usernames and/or email addresses of members by electronic or other means without our express prior written consent.

i. Conduct or forward surveys, contests, pyramid schemes, or chain letters.

j. Impersonate another person or allow any other person or entity to use your identification to post or view comments or otherwise use your account.

k. Post the same note repeatedly (referred to as ‘spamming’). Spamming is strictly prohibited.

l. Download any file posted by another User that you know, or reasonably should know, cannot be legally distributed through the Aelastyxe Platform, or post or upload any content to which you have not obtained any necessary rights or permissions to use accordingly.

m. Restrict or inhibit any other User from using and enjoying the Aelastyxe Platform.

n. Imply or state that any statements you make are endorsed by us, without our prior written consent.

o. Reverse engineer, disassemble, decompile, translate, modify, adapt, license, sublicense, alter, copy, distribute, hack or interfere with the Aelastyxe Platform, its servers or any connected networks, use a robot, spider, manual and/or automatic processes or devices to data-mine, data-crawl, scrape or index the Aelastyxe Platform in any manner, or attempt to do any of the foregoing.

p. Remove or alter, visually or otherwise, any copyrights, trademarks or proprietary marks and rights owned by us.

q. Upload content that is offensive and/or harmful, including, but not limited to, content that advocates, endorses, condones or promotes racism, bigotry, hatred or physical harm of any kind against any individual or group of individuals.

r. Upload content that provides materials or access to materials that are obscene, adult or sexual or that exploit anyone, and in particular people under the age of 18, in an abusive, violent or sexual manner.

s. Register to use the Aelastyxe Platform under different usernames or identities, after your account has been suspended or terminated.

t. Mirror or archive any part of the Aelastyxe Platform or any content or material contained on the Aelastyxe Platform without Aelastyxe’s written permission.

u. Forge any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting or providing false or misleading representations in the sender information, subject line, locator, or content of any electronic message.

v. Alter transmission data without Aelastyxe’s consent

w. Purchase Merchandise for the purposes of reselling it.

8. No Employment. Aelastyxe provides a software platform which allows you to obtain certain home services to by completed by independent Professionals, who create a direct contract with you by accepting your request for Professional Services subject to further negotiation of terms between you and the Professional. Aelastyxe is not the employer of any Professional and Professionals are not Aelastyxe’s agents for any purpose whatsoever. You acknowledge that we do not supervise, direct, or control a Professional’s work or Professional Services performed in any manner.

9. Special Promotions; Gift Cards and Vouchers.

a. Changes to Promotions. We may from time to time provide certain promotional opportunities to Requesters. All promotions will be run at our sole discretion, and can be activated, modified or removed at any time by us without advance notification.

b. Promotional Coupons

i. Promotional coupons are only eligible for the specific services designated by Aelastyxe. Promotional coupons are valid for a limited time only and expires on the date indicated when you receive the applicable promotional coupon. Failure to use promotional coupons before such expiration date will result in the forfeiture of the promotional coupon. Aelastyxe reserves the right to cancel promotional coupons at any time. No refunds will be granted for any expired or canceled promotional coupons

ii. Aelastyxe promotional coupons have no intrinsic value, are not redeemable for cash, have no cash value, and serve merely as a means to recognize and provide an incentive to use the Aelastyxe Platform. Promotional coupons may not be purchased for cash and Aelastyxe does not sell promotional coupons. Promotional coupons are nonrefundable.

iii. Promotional coupons will not be applied against any sales, use, gross receipts or similar transaction based taxes that may be applicable to you, and/or fees or charges for use of any ineligible services.

iv. Your Aelastyxe account will be billed for all fees and charges for use of any ineligible services. Each promotional coupon can only be used once and your Aelastyxe account will be billed for all fees and charges for use of any eligible service in excess of the amount of available promotional coupon.

c. Referral Discounts. In the event that you are given a code through which you may refer a friend to the Aelastyxe Platform in exchange for a referral discount, you shall not use any online marketing or advertising to promote such code or to artificially increase the amount of credits awarded. By way of example, you may not post, or cause, request or permit a third party to post any such code on a coupon website, nor use any paid search marketing, online advertising, forum posting, newsgroup posting or bulk email to disseminate such code. You may only share such code with your personal friends and acquaintances for legitimate referral purposes, as determined by us in our sole discretion. Aelastyxe referral discounts are redeemable only for Professional Services. Aelastyxe referral discounts have no cash value and are not redeemable for cash unless otherwise required by law. Without limiting our other rights and remedies, we may terminate such code and/or your account for any breach of this Section. For questions or additional information, contact us at https://aelastyxe.com/help.

d. Vouchers.

i. Aelastyxe vouchers or promotional codes for special offers or discounts (“Vouchers”) may be available and can be used to pay in part or in full for Professional Services.

ii. You agree that you will only use one Voucher per person and will use Vouchers in accordance with the Voucher terms and conditions.

iii. You agree that you will comply with all Voucher terms and conditions.

iv. Use of Vouchers is further subject to the below terms and conditions regarding Gift Cards

e. Gift Cards

i. Aelastyxe Gift Cards (“Gift Cards”) are redeemable only for Professional Services. Gift Cards have no cash value and are not redeemable for cash unless otherwise required by law.

ii. Gift Cards must be presented at the time of purchase and any available balance will be applied to your purchase.

iii. Gift Cards do not expire and there are no inactivity, dormancy or service fees associated with Gift Cards.

iv. You agree that you will comply with all Gift Card terms and conditions.

v. Gift Cards are not replaceable if lost or stolen, and cannot be combined with any other Gift Cards, Vouchers, gift certificates, or other coupons.

vi. Gift Cards cannot be used for previous purchases, credits, or the purchase of Gift Cards, and cannot be used to make a payment towards third party items the balance on a credit card.

vii. We reserve the right to limit quantities of Gift Cards purchased by any person or entity and to cancel a Gift Card if we believe that the Gift Card was obtained through fraudulent or unauthorized means. Specifically, you may not purchase or obtain more than $10,000 in Gift Card value in any one day regardless of location, whether on a single Gift Card or multiple Gift Cards. Moreover, you may not purchase or obtain any one Gift Card with a value of more than $2,000 in any one day.

viii. No credit card, credit line, overdraft protection, or deposit account is associated with your Gift Card. Unused Gift Card balances are not transferable, and you may not sell a Gift Card or otherwise barter for its exchange although you may give a Gift Card to someone else as a gift.

ix. A Gift Card is void if copied, altered, transferred, purchased or sold.

x. Purchases of Gift Cards are final and not refundable. All sales are final

xi. We reserve the right to correct the balance of a Gift Card if we believe that a billing error has occurred, and we disclaim all liability for any such billing errors.

xii. Gift Cards and their use are subject to this Agreement (including the Privacy Policy) and use of a Gift Card constitutes acceptance thereof. Applicable terms and conditions are subject to change without notice. If the laws pertaining to a Gift Card require additional or different terms and conditions, then such terms and conditions shall apply. For questions or additional information, contact us at https://aelastyxe.com/help.

xiii. In the event you do not use your Gift Card for a certain period of time, we may be required to turn over the remaining Gift Card balance to a state under such state’s unclaimed or abandoned property law. Although your Gift Card does not expire, if we are obligated to turn over the remaining balance of your Gift Card under a state’s unclaimed property law, by operation of law we will be released from any further liability or obligation with respect to your Gift Card and you may be required to contact the state’s unclaimed property administrator to attempt to recover your unused Gift Card balance. To protect your right to continue to use your remaining Gift Card balance, we will make reasonable efforts to exempt your Gift Card from state unclaimed property laws.

10. Intellectual Property Rights. The Aelastyxe Platform, and the information, data, content and materials, which it contains (“Aelastyxe Materials”), are the property of Aelastyxe and/or its affiliates, subsidiaries, parents and licensors, excluding User-generated content, which Aelastyxe has a right to use as described below. The Aelastyxe Materials are protected from unauthorized copying and dissemination by United States copyright law, trademark law, international conventions, and other intellectual property laws. Aelastyxe and/or its affiliates, subsidiaries, parents and licensors are and shall continue to be the sole and exclusive owner of all right, title and interest in and to all intellectual property rights associated with the Aelastyxe Materials. Any use of Aelastyxe Materials, other than as expressly permitted herein, is prohibited without the prior permission of Aelastyxe and/or the relevant right holder. The service marks and trademarks of Aelastyxe, including without limitation aelastyxe.com, aelastyxe.com and the Aelastyxe logo are service marks owned by Aelastyxe. Any other trademarks, service marks, logos and/or trade names appearing on the Aelastyxe Platform are the property of their respective owners. You may not copy or use any of the marks, logos or trade names appearing on the Aelastyxe Platform without the express prior written consent of the owner.

11. Copyright Complaints and Copyright Agent. Aelastyxe respects the intellectual property of others, and expects Users to do the same. Aelastyxe will respond to properly submitted notices of alleged copyright infringement that comply with applicable law. In the event that a person or entity has a good faith belief that any materials provided on or in connection with the Aelastyxe Platform infringe upon that person’s or entity’s copyright or other intellectual property right (such person or entity, a “Complainant”) and sends to Aelastyxe a properly submitted copyright notice as indicated below, Aelastyxe will investigate, and if it determines, in its discretion, that the material is infringing, Aelastyxe will remove the content and may terminate the access of the User who posted such content to the Aelastyxe Platform in the case of repeat infringers. All notices claiming an infringement of copyright rights must contain the following:

(i) Identification of the intellectual property right that is allegedly infringed. All relevant registration numbers, or a statement concerning the Complainant’s ownership of the work, should be included.

(ii) A statement specifically identifying the location of the infringing material, with enough detail that Aelastyxe may find it on the Aelastyxe Platform. Please note: it is not sufficient to merely provide a top level URL.

(iii) The complete name, address, telephone number and email address of Complainant.

(iv) A statement that Complainant has a good faith belief that the use of the allegedly infringing material is not authorized by the owner of the rights, or its agents, or by law.

(v) A statement that the information contained in the notification is accurate, and under the penalty of perjury, Complainant is authorized to act on behalf of the owner of the copyright or other property rights that are allegedly infringed; (vi) A physical or electronic signature of a person authorized to act on behalf of the owner of the intellectual property rights that are allegedly being infringed.

Aelastyxe’s contact information for notice of alleged copyright infringement is:

Email: legal@aelastyxe.com

Or via Mail:

Attn: Copyright Agent
Aelastyxe LLC

12853 ESSEX AVE, DETROIT, MI 48215

12. The App / Mobile Devices

a. The Aelastyxe Platform may allow you to access our services, download our Apps, upload content to the Aelastyxe Platform, and receive messages on your mobile device (collectively “Mobile Features”). Your mobile device carrier may prohibit or restrict certain Mobile Features and certain Mobile Features may be incompatible with your mobile device carrier or mobile device. In addition, your mobile device carrier may charge you for standard messaging, data, and other fees to participate in Mobile Features. We have no responsibility or liability for any fees or charges you incur when using the Mobile Features. You should check with your mobile device carrier to find out whether any fees or charges will apply, what plans are available and how much they cost. You should also contact your mobile device carrier with any other questions regarding these issues.

b. You acknowledge that your use of the Apps is subject to any terms set forth in the terms of service of the third party providing the mobile device on which the App operates (e.g., Apple iOS or Android).

c. Aelastyxe is not liable if you do not have a compatible mobile device or if you download the wrong version of an App for your mobile device. Aelastyxe reserves the right to terminate the use of the Apps or any other aspect of the Aelastyxe Platform should you be using the Apps or the Aelastyxe Platform with an incompatible or unauthorized device.

d. App Store Sourced Application.

(i) With respect to Apps accessed through or downloaded from the Apple App Store (“App Store Sourced Application”), you will use the App Store Sourced Application only: (i) on an Apple-branded product that runs iOS (Apple’s proprietary operating system software); and (ii) as permitted by the “Usage Rules” set forth in the Apple App Store Terms of Service. Aelastyxe reserves all rights in and to the Apps not expressly granted to you under this Agreement.

(ii) You acknowledge and agree that (i) this Agreement is valid between you and Aelastyxe only, and, that Apple is not a party to this Agreement other than as third-party beneficiary as contemplated below, and (ii) Aelastyxe, not Apple, is solely responsible for the App Store Sourced Application and the Aelastyxe Platform Content.

(iii) You acknowledge that Apple has no obligation whatsoever to furnish any maintenance or support services to you with respect to the App Store Sourced Application.

(iv) To the maximum extent permitted by applicable law, Apple will have no warranty obligation whatsoever with respect to the App Store Sourced Application.

(v) Notwithstanding anything to the contrary herein, and subject to the terms in this Agreement, you acknowledge that, solely as between Apple and Aelastyxe, Aelastyxe and not Apple is responsible for addressing any claims you may have relating to the App Store Sourced Application, or your possession and/or use thereof, including, but not limited, to: (i) product liability claims, (ii) any claim that the App Store Sourced Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.

(vi) Further, you agree that if the App Store Sourced Application, or your possession and use of the App Store Sourced Application, infringes on a third party’s intellectual property rights, you will not hold Apple responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claims.

(vii) You acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of this Agreement for App Store Sourced Applications, and that, upon your acceptance of the terms and conditions of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement for App Store Sourced Applications against you as a third-party beneficiary thereof.

(viii) Without limiting any provisions of this Agreement, you must comply with all applicable third party terms of agreement when using the App Store Sourced Application.

13. Aelastyxe Spot Rewards. Upon signing up to use the Aelastyxe Platform, Requesters will be eligible to receive Spot Rewards and other special offers, from time to time. The number, type and frequency of Spot Rewards are based on a number of factors, each of which are subject to change, without notice. Those factors may include, without limitation, volume of bookings, number of visits and frequency of visits to our website, interaction with our website or the nature of your purchases. Spot Rewards are rewards issued on a periodic basis for promotional purposes.

Spot Rewards may appear with different descriptions from time to time. The Spot Rewards may include Aelastyxe merchandise credits, third-party gift cards and are subject to change. Such rewards are provided in Aelastyxe’s sole and absolute discretion, may be offered for a limited time, while supplies last, and provided on a first-come, first-served basis. Quantities of each reward are limited and you must have a valid account in order to redeem spot reward offers.

Spot Rewards have no intrinsic value, are promotional in nature, have no cash value, may have certain restrictions including expiration dates and short, time-limited redemption periods, and serve merely as a means to recognize and reward Requestors using the Aelastyxe Platform. Spot Rewards are personal to you and cannot be shared, copied or transferred. Spot Rewards are nonrefundable and non-exchangeable between accounts. Each Spot Reward can only be redeemed once. Your account will be billed for all fees and charges for use of any Professional Services in excess of the amount of available Spot Reward.

You must be signed in to your account to be eligible to earn Spot Rewards. Spot Rewards applied from any single qualifying purchase or activity may only be credited to your account. It may take twenty-four (24) hours or more for your account to be credited. Aelastyxe shall not be responsible for, or liable to, you, or any person or entity, in any way for any losses, costs or expenses incurred by a delay, error or omission in crediting a qualifying purchase or activity to your account. Aelastyxe is not responsible for lost, stolen or damaged rewards or taxes incurred in connection with the rewards. Spot Reward may not be used in conjunction with any other promotional or incentive offer from Aelastyxe or any of its affiliates, subsidiaries, parents. Spot Reward are void in the event of fraud, misuse, or violation of any terms of the Agreement, or if sold for cash or other consideration. Some rewards may only be available to residents of a certain state. Aelastyxe reserves the right to change, modify or update its Spot Reward and the qualifying purchases and activities from time to time without notice. Spot Reward may be subject to additional terms; read each offer carefully for specific details, limitations and restrictions. Failure to use Spot Reward spot before such expiration date will result in the forfeiture of the Spot Reward. Aelastyxe reserves the right to cancel Spot Reward at any time. No refunds will be granted for any expired or canceled Spot Reward.

14. Lockbox and Aelastyxe Vault

Lockbox

a. Use of Lockbox. Aelastyxe sources or provides lockboxes to eligible Users based on geography and booking appointment history. However, Aelastyxe is only sourcing or providing Users with lockboxes. Aelastyxe has no information about the lockbox codes except for the information inputted by User via the Aelastyxe Platform at User’s option. Aelastyxe strongly recommends changing the lockbox code after each service. User assumes full responsibility for changing the lockbox code after each service and protecting the identity of the lockbox code from third-parties. User further covenants and agrees that you will not misuse or abuse the lockbox in anyway.

b. No Control. Once User acquires possession of the lockbox, Aelastyxe has no immediate or direct physical control over the use of the lockbox and assumes no liability for lockbox failure, or any delays caused by lockbox failure or consequential damages.

c. Key Access. For your security, Aelastyxe depends on User to provide and maintain accurate access inputs via the Aelastyxe Platform and will only reveal those inputs to Professionals who claim User’s bookings appointments. Once your key is placed in the lockbox, you agree that your key may be accessed only by you and/or a Professional. You agree that you will not provide lockbox codes and/or access to any third-parties.

d. Permitted and Prohibited Uses. User agrees to only use the lockbox for lawful purposes. You agree to use the lockbox only in a manner consistent with any and all applicable laws, regulations, and Aelastyxe’s policies and procedures. Aelastyxe reserves the right to investigate and take action against any User who, in Aelastyxe’s sole discretion, violates this provision. Such action may include, without limitation, removing User from the Aelastyxe Platform.

Aelastyxe Vault

Aelastyxe utilizes KeyCafe, a third-party service, to store a User’s key(s). By opting in and agreeing to use Aelastyxe Vault, User agrees (i) to provide Aelastyxe with a copy of his or her key(s), (ii) allow Aelastyxe to store User’s key(s) in a KeyCafe kiosk, (iii) to allow Aelastyxe to share information with KeyCafe pertaining User’s key(s), (iv) that User will not have access to his or her key(s) through KeyCafe by participating in Aelastyxe Vault, and (v) that Aelastyxe employees and Professionals will have ongoing access to User’s key(s). User acknowledges and agrees that Aelastyxe is not responsible for the loss of User’s key(s) during the use of Aelastyxe Vault. Upon request through Aelastyxe’s Help Center at https://aelastyxe.com/help Aelastyxe will mail User’s key(s) back within 14 days.

15. Modifications to the Aelastyxe Platform. We reserve the right in our sole discretion to review, improve, modify or discontinue, temporarily or permanently, the Aelastyxe Platform or any content or information on the Aelastyxe Platform with or without notice. We will not be liable to any party for any modification or discontinuance of the Aelastyxe Platform.

16. Confidentiality. The term “Confidential Information” shall mean any and all of Aelastyxe’s trade secrets, confidential and proprietary information, personal information and all other information and data of Aelastyxe that is not generally known to the public or other third parties who could derive value, economic or otherwise, from its use or disclosure. The Aelastyxe Platform contains secured components that are accessible only to those who have been granted a username and password by Aelastyxe. Information contained within the secure components of the Aelastyxe Platform is confidential and proprietary. You acknowledge that Confidential Information (as hereinafter defined) is a valuable, special and unique asset of Aelastyxe and agree that you will not use Confidential Information other than as necessary for you to make use of the Aelastyxe Platform as expressly permitted by this Agreement and only during the term of this Agreement. You will not disclose or transfer (or seek to induce others to disclose or transfer) any Confidential Information for any purpose. You shall promptly notify Aelastyxe in writing of any circumstances, which may constitute unauthorized disclosure, transfer, or use of Confidential Information. You shall implement reasonable technical, physical and administrative safeguards to protect Confidential Information from loss or theft, as well as unauthorized access, disclosure, copying, transfer, modification or use. You shall return all originals and any copies of any and all materials containing Confidential Information to Aelastyxe upon termination of this Agreement for any reason whatsoever.

17. Disclaimer of Warranties; Limitation on Liability.

a. USE OF THE AELASTYXE PLATFORM IS ENTIRELY AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE AELASTYXE PLATFORM IS PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR OR GENERAL PURPOSE AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, NEITHER AELASTYXE NOR ITS AFFILIATES, PARENTS, SUBSIDIARIES OR LICENSORS WARRANT THAT THE AELASTYXE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE; NOR DO THEY MAKE ANY WARRANTY AS TO ANY CONTENT AVAILABLE IN OR THROUGH THE AELASTYXE PLATFORM; NOR DO THEY MAKE ANY WARRANTY AS TO ANY PROFESSIONAL’S REGISTRATION, PROFESSIONAL ACCREDITATION OR LICENSE; NOR DO THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE AELASTYXE PLATFORM, OR AS TO THE TIMELINESS, ACCURACY, RELIABILITY, QUALITY, SUITABILITY, SAFETY, COMPLETENESS OR CONTENT OF THE SERVICES, PROFESSIONAL SERVICES, ANY PRODUCTS, MERCHANDISE, CONTENT, INFORMATION OR MATERIALS PROVIDED THROUGH OR IN CONNECTION WITH THE USE OF THE AELASTYXE PLATFORM OR THIS AGREEMENT. ACCESS TO THE AELASTYXE PLATFORM IS PROVIDED FREE OF CHARGE AS A COURTESY. NEITHER AELASTYXE NOR ITS AFFILIATES, PARENTS, SUBSIDIARIES OR LICENSORS ARE RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE AELASTYXE PLATFORM. NEITHER AELASTYXE NOR ITS AFFILIATES, PARENTS, SUBSIDIARIES OR LICENSORS WARRANT THAT THE AELASTYXE PLATFORM IS FREE FROM VIRUSES, WORMS, TROJAN HORSES, OR OTHER HARMFUL COMPONENTS. AELASTYXE AND ITS AFFILIATES, SUBSIDIARIES, PARENTS AND LICENSORS CANNOT AND DO NOT GUARANTEE THAT ANY INFORMATION, PERSONAL OR OTHERWISE, SUPPLIED BY YOU WILL NOT BE MISAPPROPRIATED, INTERCEPTED, DELETED, DESTROYED OR USED BY OTHERS.

b. NO LIABILITY. YOU AGREE NOT TO HOLD AELASTYXE, ITS AFFILIATES, ITS PARENTS, ITS SUBSIDIARIES, ITS LICENSORS, OR ANY OF SUCH PARTIES’ AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS (COLLECTIVELY, “MEMBERS”) LIABLE FOR ANY DAMAGES, EXPENSES, LOSSES, SUITS, CLAIMS, AND/OR CONTROVERSIES (COLLECTIVELY, “LIABILITIES”) THAT HAVE ARISEN OR MAY ARISE, WHETHER KNOWN OR UNKNOWN, RELATING TO YOUR USE OF OR INABILITY TO USE THE AELASTYXE PLATFORM, INCLUDING WITHOUT LIMITATION ANY LIABILITIES ARISING IN CONNECTION WITH THE CONDUCT, ACT OR OMISSION OF ANY USER (INCLUDING WITHOUT LIMITATION STALKING, HARASSMENT, ACTS OF PHYSICAL VIOLENCE, AND LOSS OR DESTRUCTION OF PERSONAL PROPERTY), SERVICES, ANY DISPUTE WITH ANY USER, ANY INSTRUCTION, ADVICE, ACT, OR SERVICE PROVIDED BY AELASTYXE OR MEMBERS, AND ANY DESTRUCTION OF YOUR INFORMATION. UNDER NO CIRCUMSTANCES WILL AELASTYXE OR MEMBERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE AELASTYXE PLATFORM OR ANY PROFESSIONAL SERVICES OR MERCHANDISE, EVEN IF SUCH PARTIES WERE OR SHOULD HAVE BEEN ADVISED OF THE POSSIBILITY OF THE SAME. EXCEPT AS EXPRESSLY PERMITTED UNDER THE TERMS OF THE AELASTYXE’S HAPPINESS GUARANTEE, UNDER NO CIRCUMSTANCES WILL AELASTYXE OR MEMBERS BE LIABLE FOR ANY DIRECT DAMAGES ARISING IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE AELASTYXE PLATFORM OR ANY PROFESSIONAL SERVICES OR MERCHANDISE, EVEN IF SUCH PARTIES WERE OR SHOULD HAVE BEEN ADVISED OF THE POSSIBILITY OF THE SAME. EXCEPT AS EXPRESSLY PERMITTED UNDER THE TERMS OF THE AELASTYXE’S HAPPINESS GUARANTEE. AELASTYXE AND MEMBERS DO NOT ACCEPT ANY LIABILITY WITH RESPECT TO THE QUALITY OR FITNESS OF ANY WORK PERFORMED IN CONNECTION WITH THE AELASTYXE PLATFORM, THE PROFESSIONAL SERVICES, THE MERCHANDISE OR THIS AGREEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN TYPES OF DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IF, NOTWITHSTANDING THE FOREGOING EXCLUSIONS, IT IS DETERMINED THAT AELASTYXE OR MEMBERS ARE LIABLE FOR DAMAGES, IN NO EVENT WILL THE AGGREGATE LIABILITY, WHETHER ARISING IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EXCEED THE LESSER OF (1) TOTAL FEES PAID BY YOU TO AELASTYXE DURING THE SIX (6) MONTHS PRIOR TO THE TIME SUCH CLAIM AROSE. OR (2) THE AMOUNT EXPRESSLY PERMITTED UNDER THE AELASTYXE HAPPINESS GUARANTEE AS SET FORTH IN SECTION 3(d).

c. RELEASE. AELASTYXE AND MEMBERS EXPRESSLY DISCLAIM ANY LIABILITY THAT MAY ARISE BETWEEN USERS OF THE AELASTYXE PLATFORM. TO THE EXTENT THAT THE AELASTYXE PLATFORM CONNECTS A USER TO A THIRD PARTY PROVIDER FOR THE PURPOSES OF PROVIDING OR OBTAINING MERCHANDISE HEREUNDER, AELASTYXE WILL NOT BE RESPONSIBLE FOR ASSESSING THE SUITABILITY, LEGALITY OR ABILITY OF ANY THIRD PARTY PROVIDERS AND YOU EXPRESSLY WAIVE AND RELEASE AELASTYXE FROM ANY AND ALL LIABILITY, CLAIMS OR DAMAGES ARISING FROM OR IN ANY WAY RELATED TO THE THIRD PARTY SERVICE PROVIDER. IN THE EVENT THAT YOU HAVE A DISPUTE WITH ONE OR MORE USERS, YOU RELEASE AELASTYXE AND MEMBERS FROM ANY AND ALL CLAIMS, DEMANDS, OR DAMAGES (ACTUAL, DIRECT OR CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTE. YOU EXPRESSLY WAIVE AND RELEASE ANY AND ALL RIGHTS AND BENEFITS UNDER SECTION 1542 OF THE CIVIL CODE OF THE STATE OF CALIFORNIA (OR ANY ANALOGOUS LAW OF ANY OTHER STATE), WHICH READS AS FOLLOWS: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH, IF KNOWN BY HIM OR HER, MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.”

d. ADDITIONAL DISCLAIMER. YOU UNDERSTAND, THEREFORE, THAT BY USING THE AELASTYXE PLATFORM, YOU MAY BE EXPOSED TO PROFESSIONAL SERVICES AND/OR MERCHANDISE THAT ARE POTENTIALLY DANGEROUS, OFFENSIVE, HARMFUL TO MINORS, UNSAFE OR OTHERWISE OBJECTIONABLE, AND THAT YOU USE THE AELASTYXE PLATFORM, AND SUCH PROFESSIONAL, AT YOUR OWN RISK.

NOTHING IN THIS AGREEMENT OR THE AELASTYXE PLATFORM CONSTITUTES, OR IS MEANT TO CONSTITUTE, ADVICE OF ANY KIND. IF YOU REQUIRE ADVICE IN RELATION TO ANY LEGAL, FINANCIAL OR MEDICAL MATTER YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL.

BY USING THE AELASTYXE PLATFORM, YOU AGREE THAT THE EXCLUSIONS AND LIMITATIONS OF LIABILITY SET OUT IN THIS AGREEMENT ARE REASONABLE. IF YOU DO NOT BELIEVE THEY ARE REASONABLE, YOU MUST NOT USE THE AELASTYXE PLATFORM.

YOU ACCEPT THAT, AS A CORPORATION, AELASTYXE HAS AN INTEREST IN LIMITING THE PERSONAL LIABILITY OF ITS OFFICERS, DIRECTORS AND EMPLOYEES. YOU AGREE THAT YOU WILL NOT BRING ANY CLAIM PERSONALLY AGAINST AELASTYXE’S OFFICERS, DIRECTORS OR EMPLOYEES IN CONNECTION WITH ANY DISPUTE, LOSS OR DAMAGE. WITHOUT PREJUDICE TO THE FOREGOING, YOU AGREE THAT THE LIMITATIONS OF WARRANTIES AND LIABILITY SET OUT IN THIS AGREEMENT WILL PROTECT THE AELASTYXE’S OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AFFILIATES, PARENTS, SUBSIDIARIES, SUCCESSORS, ASSIGNS AND SUB-CONTRACTORS AS WELL AS AELASTYXE.

EACH PARTY ACKNOWLEDGES THAT THE OTHER PARTY HAS ENTERED INTO THIS AGREEMENT RELYING ON THE LIMITATIONS OF LIABILITY STATED HEREIN AND THAT THOSE LIMITATIONS ARE AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN THE PARTIES.

18.Indemnification. You hereby agree to indemnify, defend, and hold harmless Aelastyxe, its licensors, and each such party’s directors, officers, parents, subsidiaries, affiliates, members, employees, agents, attorneys, independent contractors and vendors from and against any and all claims, losses, expenses, liabilities, damages or demands (including attorneys’ fees and costs incurred), in connection with or resulting from, directly or indirectly: (i) your use or misuse of or inability to use the Aelastyxe Platform, any Merchandise and/or any Professional Service, (ii) your violation of this Agreement, (iii) your violation of any applicable law or regulation; (iv) your violation of the rights of another (including but not limited to Professionals), and (v) Your Information and content that you submit or transmit through the Aelastyxe Platform. Aelastyxe reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to your indemnification. You will not, in any event, settle any such claim or matter without the prior written consent of Aelastyxe.

19.Mutual Arbitration Agreement.

a. Informal Negotiations. To expedite resolution and reduce the cost of any dispute, controversy or claim, past, present, or future, between you and Aelastyxe, including without limitation any dispute or claim related to or arising out of this Agreement (“Dispute”), you and Aelastyxe may attempt to negotiate any Dispute informally (the “Informal Negotiations”) before initiating any arbitration or court proceeding. Such Informal Negotiations will commence upon written notice. Your address for any notices under this section is your email address and/or physical address that you have provided to Aelastyxe. Aelastyxe’s address for such notices is: legal@aelastyxe.com and/or by mail to Aelastyxe LLC, Attn: Legal, 12853 ESSEX AVE, DETROIT, MI 48215.

b. Arbitration. If a Dispute is not resolved through Informal Negotiations, you and Aelastyxe agree to resolve any and all Disputes (except those Disputes expressly excluded below) through final and binding arbitration (“Arbitration Agreement”). This Arbitration Agreement shall be governed by the Federal Arbitration Act and evidences a transaction involving commerce. The arbitration will be commenced and conducted before a single arbitrator under the Commercial Arbitration Rules (the “AAA Rules”) of the American Arbitration Association (“AAA”) and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes (“AAA Consumer Rules”), both of which are available at the AAA website (www.adr.org). Your arbitration fees and your share of arbitrator compensation will be governed by the AAA Rules (and, where appropriate, limited by the AAA Consumer Rules). If you are unable to pay such costs, Aelastyxe will pay all arbitration fees and expenses. Each party will pay the fees for his/her or its own attorneys, subject to any remedies to which that party may later be entitled under applicable law. The arbitrator will make a decision in writing. Additionally, the arbitrator, and not any federal, state, or local court or agency, shall have the exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this Arbitration Agreement. However, the preceding sentence shall not apply to the “Class Action Waiver” described in Section d below.

c. Excluded Disputes. You and Aelastyxe agree that the following Disputes are excluded from this Arbitration Agreement: (1) any Dispute seeking to enforce or protect, or concerning the validity of, any of your or our intellectual property rights; (2) individual claims in small claims court; (3) any claim that an applicable federal statute expressly states cannot be arbitrated; and (4) any claim for temporary or preliminary injunctive relief on the ground that without such relief the arbitration provided in this Arbitration Agreement may be rendered ineffectual.

d.WAIVER OF RIGHT TO BE A PLAINTIFF OR CLASS MEMBER IN A CLASS ACTION.

You and Aelastyxe agree to bring any Dispute in arbitration on an individual basis only, and not as a class or collective action. There will be no right or authority for any Dispute to be brought, heard or arbitrated as a class or collective action (“Class Action Waiver”). Regardless of anything else in this Arbitration Agreement and/or the applicable AAA Rules or AAA Consumer Rules, the interpretation, applicability, enforceability or formation of the Class Action Waiver may only be determined by a court and not an arbitrator.

e. Rules/Standards Governing Arbitration Proceeding. A party who wishes to arbitrate a Dispute covered by this Arbitration Agreement must initiate an arbitration proceeding no later than the expiration of the statute of limitations that applicable law prescribes for the claim asserted. The arbitrator shall apply the statute of limitations that would have applied if the Dispute had been brought in court. The arbitrator may award any remedy to which a party is entitled under applicable law, but remedies shall be limited to those that would be available to a party in their individual capacity, and no remedies that otherwise would be available to an individual under applicable law will be forfeited. The arbitrator is without authority to apply any different substantive law. The parties have the right to conduct adequate civil discovery and present witnesses and evidence as needed to present their cases and defenses, and any dispute in this regard shall be decided by the arbitrator. The location of the arbitration proceeding shall take place in the city or county where you reside, unless each party agrees otherwise. A court of competent jurisdiction shall have the authority to enter judgment upon the arbitrator’s decision/award.

f. Severability. You and Aelastyxe agree that if any portion of this section entitled “Mutual Arbitration Agreement” is found illegal or unenforceable, that portion will be severed and the remainder of this section 19 will be given full force and effect.

20.Governing Law; Jurisdiction. Except for the Arbitration Agreement in Section 19, which is governed by the Federal Arbitration Act and except as may be prohibited by the law of the State in which you primarily reside, this Agreement is governed and interpreted pursuant to the laws of the State of New York, United States of America, notwithstanding any principles of conflicts of law. For all Disputes not subject to arbitration, You agree to submit to the personal and exclusive jurisdiction and venue of the courts located within the county of New York, New York.

21.Assignment. This Agreement may not be assigned or transferred by you without our prior written approval. We may assign or transfer this Agreement without your consent, including but not limited to assignments: (i) to a parent or subsidiary, (ii) to an acquirer of assets, or (iii) to any other successor or acquirer. Any assignment in violation of this section shall be null and void. This Agreement shall inure to the benefit of permitted successors and assigns.

22.General Provisions. All provisions that should by their nature survive the expiration or termination of this Agreement, including without limitation, Sections 8, 10 and 14-24, shall so survive. No agency, partnership, joint venture, employer-employee or franchiser-franchisee relationship is intended or created by this Agreement. A failure by us to enforce any provision(s) of this Agreement will not be construed as a waiver of any provision or right. This Agreement constitutes the entire agreement between you and Aelastyxe with respect to its subject matter. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will be enforced to the fullest extent possible, and the remaining provisions will remain in full force and effect. You agree that, except as otherwise expressly provided in this Agreement, there shall be no third party beneficiaries to this Agreement. You agree that regardless of any statute or law to the contrary, any Dispute, claim or cause of action arising out of or related to this Agreement must be filed within one (1) year after such Dispute, claim or cause of action arose or be forever barred. All notices provided by a party in connection with this Agreement will be deemed given as of the day they are received either by email, messenger, delivery service, or in the U.S. Mail, postage prepaid, certified or registered, return receipt requested, and addressed as follows: Your address for such notices is your email address and/or physical address that you have provided to Aelastyxe. Aelastyxe’s address for such notices is: legal@aelastyxe.com and/or by mail to Aelastyxe LLC, Attn: Legal, 12853 ESSEX AVE, DETROIT, MI 48215. The captions in this Agreement are solely for convenience and shall not affect the interpretation of this Agreement. This Agreement shall not be modified except in writing signed by both parties or by means of a new posting by Aelastyxe, as described below. This Agreement shall be interpreted as if jointly drafted by the parties. Aelastyxe shall have no liability to you for any failure or delay in performing its obligations in this Agreement where such failure or delay is caused by an event or circumstance beyond Aelastyxe’s reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, failure of Professionals to perform, flood, fire, explosion, acts of terrorism or accident.

23.Changes to this Agreement. We reserve the right, at our sole and absolute discretion, to change, modify, add to, supplement or delete any of the terms and conditions of this Agreement at any time, effective with or without prior notice. If any future changes to this Agreement are unacceptable to you or cause you to no longer be in compliance with this Agreement, you must terminate, and immediately stop using, the Aelastyxe Platform. Your continued use of the Aelastyxe Platform following any revision to this Agreement constitutes your complete and irrevocable acceptance of any and all such changes.

24.Severability These Terms shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

25.Contact Information. If you have any questions regarding this Agreement, please contact us at legal@aelastyxe.com or by mail the below address:

Aelastyxe LLC d/b/a Aelastyxe
Attn.: Legal

12853 ESSEX AVE, DETROIT, MI 48215

I HEREBY ACKNOWLEDGE THAT I HAVE READ AND UNDERSTAND THESE TERMS OF USE AND PRIVACY POLICY, AND AGREE THAT MY USE OF THE AELASTYXE PLATFORM IS AN ACKNOWLEDGMENT OF MY AGREEMENT TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.

AELASTYXE

Terms of Use / User Agreement

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